Outsourcing Innovation Gauge

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  • Is your business ready to innovate?
    Take the test to find out.

    The Outsourcing Innovation Gauge is a simple tool to help you find out if you’re doing all you can to foster innovation in your outsourcing relationships. Just enter your email address, answer a few short questions to see how you score, how you compare to other businesses and receive some useful next steps.

How do you compare?

Aecus's latest research explored the major trends and innovative techniques businesses are using in their outsourcing agreements to boost business performance.

In general, outsourcing buyers are looking for:

Customer Satisfaction

54%

Cost reduction

48%

Reduced Risk

45%

Customer retention

44%

Increased flexibility

43%

Improved to products and services

42%

improved skills and resources

40%

Innovative practices already being implemented:

Multichannel Engagement

48%

Strategic Relationship Management

47%

Analytics

46%

The top trends over the next three years will be:

Robotics

44%

Digitisation

27%

New Sourcing Models

24%

0%

Only 32% of outsourcing buyers have already implemented robotics but it is the innovation trend most likely to be adopted over the next three years and beyond.

0%

of outsourcing buyers have witnessed innovation in their outsourcing practices.